Service & Support

When you purchase a product from Passageways, you aren't just buying something, you are joining a family. A big part of what sets Passageways apart in this market, is our incredible commitment to outstanding Service and Support. We strive to provide the highest quality of support and superior response times; as well as to engage our clients continually to help you maximize your return on this investment.

Passageways' Experience Division is committed to achieving those goals for us. Comprised of our Customer Relationship Team and our Customer Support Team, we have created a structure optimized to meet your every need. Upon joining the Passageways family you will be immediately introduced to your Customer Success Manager and our Implementations Specialists. The Customer Success Manager has been put in place to guarantee a constant resource for any and all questions as well as to assist in keeping you informed on Passageways projects. Together the Customer Success Manager and our Implementation Specialists will assist in guiding you through the process of implementing your portal into your organizations processes.

The Customer Support Team is dedicated to resolving any and all technical issues and ensuring these critical systems continue to function at maximum capacity. Our Technical Support Specialists and Software Support Specialists are highly trained and intimately familiar with the inner workings of our software.

In addition to our excellent staff we also offer a unique online Client Care Center. Clients have access to personalized resources, made distinct by customized logins for your organization. There you will find information for all your support needs including:

  • Specialized information about your account including your organization's Project Team, contact information, and the contact information for your Customer Success Manager.
  • The ability to submit and track Support Tickets, as well as add requests for enhancements.
  • Training resources ready for download, full access to all our guides and links to our Webinar sessions.
  • Access to the library of Knowledge Base articles and How-to's as well as a LiveUpdate system to remotely apply service packs and upgrades.

Passageways Support is ready to help. Contact us by email support@passageways.com, telephone (765) 497- 8815 or login to the Support Center http://support.passageways.com.