When you purchase a product from Passageways, you aren't just buying something, you are joining a family. A big part of what sets Passageways apart in this market, is our incredible commitment to outstanding Service and Support. We strive to provide the highest quality of support and superior response times; as well as to engage our clients continually to help you maximize your return on this investment.
Passageways' Customer Experience Division is committed to achieving those goals for us. Comprised of our Customer Relationship Department and our Technical Support Department, we have created a structure optimized to meet your every need. Upon joining the Passageways family you will be immediately introduced to your Customer Success Manager and our Implementations Specialists. The Customer Success Manager has been put in place to guarantee a constant resource for any and all questions as well as to assist in keeping you informed on Passageways projects. Together the Customer Success Manager and our Implementation Specialists will assist in guiding you through the process of implementing your portal into your organization's processes.
The Technical Support Team is dedicated to resolving any and all technical issues and ensuring these critical systems continue to function at maximum capacity. Our Technical Support Representatives and Software Support Specialists are highly trained and intimately familiar with the inner workings of our software.