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Join the Passageways Team

Imagine what you could do here. At Passageways, having big ideas is not only encouraged, they also have a way of becoming great products, services, and customer experiences. Those who bring passion and dedication to their job help us chart the path forward as well as grow our customer base across North America. 

 

If you are interested in joining the most dedicated and passionate people you have ever met, then shoot us your resume and cover letter.

Apply Now

We're Always on the lookout for top notch talent. Think you fit the bill? Here's what we are looking for.

The Software Support Representative is a customer facing position and will be the first point of contact for all incoming phone calls, support tickets and emails from customers. They are responsible for serving as ambassadors for our company and customers by providing first level support. Attention to detail and professional communication skills are essential for employees in this service driven position.  Preferred candidates have a proven track record of successfully working in a team environment to address technical issues using analytical and problem solving skills while maintaining exceptional customer service.

RESPONSIBILITIES

  • Provide software support via telephone, email, and remote software to resolve software issues.
  • On-going product software knowledge.
  • Answer customer questions regarding front-end user interface and provide product training.
  • Troubleshoot technical issues related to customer environments (i.e. Internet Explorer, IIS, server settings, etc), software bugs, and data-related issues.
  • Accurately and precisely describe technical issues in support tickets.
  • Notify customers of support ticket status and resolutions.
  • Determine if issues need to be escalated to Tier 2 software support.
  • Verify bugs before they are submitted to Quality Assurance.
  • Ability to recognize when other departments need involvement in a customer problem.
  • Direct support center calls to appropriate individuals and departments.
  • Other activities/projects as required.

Skills

  • Excellent customer service skills: Representatives need to be able to demonstrate compassion, resourcefulness, responsiveness, and accuracy to customers
  • Passion for to providing quality customer service
  • High attention to detail
  • Strong verbal and written communication skills
  • Ability to convey technical concepts and recommendations to non-technical users
  • Previous customer service experience
  • Capability to nurture end-users to support themselves using our Help Centers
  • SQL, IIS, and server environment knowledge

Hours and Environment

At Passageways, we are committed to providing employees a rewarding employment experience by offering a casual dress code and relaxed work environment.

  • This is a full time position of 40 hours
  • Willing to work flexible hours 8am-5pm, 9am-6pm, or 11am-8pm Eastern
  • Health insurance, 401K/IRA available for employees who work 40 hours/week

Passageways is looking for a .Net Developer to design, modify, develop, write, and implement software applications and components. The position will provide support to an amazing team of professionals building intuitive intranet software, developing the Passageways portal framework as well as improving and creating modules.

You will need:

  • Experience with Microsoft Windows Azure
  • Strong parallel programming and algorithm design skills
  • Practical experience load balancing large systems
  • Experience with deploying web applications to Azure or Amazon
  • Strong documentation skills
  • Experienced in at least two of: ASP.NET, MVC 4, C#, SQL, No-Sql

It would be awesome if you have these skills too:

  • Strong written and oral communication skills
  • 3-5 years of experience
  • B.S. in Computer Science or related field. M.S. welcome.
  • Agile experience preferred

Job location: Lafayette, Indiana

Passageways is looking for a .Net Developer to design, modify, develop, write, and implement software applications and components. The position will provide support to an elite team of professionals building intuitive intranet software, developing the Passageways portal framework as well as improving and creating modules.

Essential Functions:

    • Custom .NET application development, as well as maintenance on existing applications.
    • Contribute to development team responsible for implementation of web, JavaScript and services applications. .Net framework, rich JavaScript application frameworks, and SQL Server technologies.
    • Design and create simple, maintainable code and comprehensive tests. 
    • Responsible for timely development and delivery of high-quality software in an Agile Scrum based environment.

You will need:

    • 3-5 years of experience with Microsoft .NET (JAVA experience is welcome)
    • Complex problem-solving skills
    • Understanding of object oriented design and patterns
    • Experience developing web applications
    • Strong documentation skills
    • Experienced in these technologies: ASP.NET, C#, SQL

It would be awesome if you have these skills too:

  • Strong written and oral communication skills
    • B.S. in Computer Science or related field. M.S. welcome
    • Agile experience preferred

Job location: Lafayette, Indiana

We'd Love to Hear from You

Drop us a line and we'll get started.