Careers

The Passageways team is a great group of individuals and we offer a great work environment. If you are interested in a position with Passageways please send your resume and cover letter to careers@passageways.com.

Current Openings

Software Education Specialist / Coordinator

We are seeking someone who loves software and technology and loves to teach, a world class design and education leader. The position requires an individual who is a self-starter and an innovator. A person who is "tech savvy" and energized by evolving technology and who is able to learn in an unguided environment will be a good fit in this role.

This person will be responsible for developing and coordinating all of the Passageways' education programs and materials for staff and customers.

Skills required include technical training experience, knowledge of commonly used software such as Adobe Captivate and Microsoft Office, as well as strong writing and verbal skills. Experience planning events and certification programs, using Adobe Photoshop, Adobe Premiere (or similar products) is preferred.

Web Developer/Graphics Specialist

We are experiencing a period of rapid innovation and progression in development and is seeking a talented and self motivated individual who will integrate into our development team as a web developer and user experience expert. We are looking for a full time onsite Web Developer and Visual Designer to bolster our development team and assist in the design and implementation of layouts, graphics, javascript, and css throughout our product suite. If you are a passionate graphic designer and web developer who would like the opportunity to work with an experienced team in a fast paced environment, then we would love to hear from you!

You will need::

  • A portfolio showcasing some of your awesome work
  • A passion about HTML/CSS including semantic markup
  • Mastery of cross-browser HTML and CSS
  • Keep up with evolving web standards (HTML5, CSS3) and best practices
  • Basic understanding of Photoshop ( Asset Handling )
  • Ability to work collaboratively, iteratively with talented designers, engineers and product managers
  • Contribute to ideation and concept development
  • Understanding of best practices in UX and UI design
  • jQuery knowledge

Would be pretty awesome to have these skills too:

  • .NET Framework
  • Scrum/Agile
  • 3+ years of professional HTML/CSS experience

Senior Customer Success Manager

We are seeking an organized, goal-oriented individual who is passionate about delivering outstanding customer experience to join our team as Senior Customer Success Manager. This position requires the ability to identify operational inefficiencies and simplify and streamline service delivery to increase customer success.

This person will be responsible to lead our team of Customer Success Managers in exception management. Customer Success Managers are responsible for managing and growing the relationship between customers and Passageways and to impact customer success using Passageways products and services. Important skills and characteristics include the ability to manage multiple priorities and projects, understand and learn new technology and clearly communicate verbally and in writing. Prior experience in using Salesforce CRM software is preferred.

ASP.NET Developer

This position involves developing The Passageways Portal Framework and add-on modules as well as developing service pack updates to all software products. All work is performed using the c# language. The portal framework is packaged as an ASP.NET web application. Nearly all development efforts will be web-based on ASP.NET. Knowledge of ASP.NET web applications as well as deployment concepts such as versioning, coding standards, best practices in ASP.NET on Windows 2000/2003 are desired.

Primary Responsibilities include:

  • Implement software products for financial institutions
  • Build robust, easy-to-use, .NET-based applications
  • Understanding and following the processes of the software development life cycle

Skills and experience required include:

  • Prior experience with Microsoft .NET, preferably ASP.NET (JAVA experience is welcome)
  • Complex problem-solving skills
  • Understanding of object oriented design and development concepts
  • Experience developing web applications
  • Strong documentation & writing skills- ASP.NET, C#, SQL Server, XML, IIS, Visual Studio.NET, HTML
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to solve practical problems and provide logical solutions that fit not only user requirements but infrastructure interoperability requirements
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Software Support Specialist

This position involves troubleshooting product software, data, and technical issues for existing customers. Also involves performing installations of all products for new and existing customers, and providing internal product support for Passageways employees.

Primary Responsibilities include:

  • Installation of products software for new and existing customers
  • Tier 2 Level Software Support
  • Troubleshooting software bugs and data-related issues for current customers
  • Troubleshooting technical issues resulting from environmental issues (i.e. network, IIS, virus scanning etc.)
  • Knowledgebase Management - Maintaining and creating articles to clearly communicate to customers current known issues
  • Support Ticket Management - Thoroughly documenting all steps taken to resolve issues and maintaining constant communication with customers and Account Executives

Skills and experience required include:

  • Strong desire to help people and provide quality customer service
  • High attention to detail and skilled at problem analysis and troubleshooting
  • Experience with troubleshooting web applications
  • Knowledge of Microsoft SQL Server and IIS Web Server (HTML a plus)
  • Strong technical documentation & writing skills
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to speak with customers with varying degrees of skill and knowledge

 

Passageways is an Equal Opportunity Employer.